Provides a wrapper around LiveChat's API. The R functions allow for one to extract chat sessions, raw text of chats between agents and customers and events.
The package livechatR provides an interface from R to LiveChat's API endpoints (see https://developers.livechatinc.com/rest-api/).
This package contains functions that curl the most frequently used API endpoints (agents, canned responses ahd chats).
agents/: get the list of agents using
canned_responses/: get the list of canned responses using
goals/: get the list of goals using
greetings/: get the list of greetings using
chats/: get the list of chat sessions, raw chat text and events using
The package depends on
In order to use the various methods of this package, we need to save the account data of your LiveChat email and API key into a named object using
livechatCreateAccount. The next examples all make use of this account object. You can find the API Key and token here.
## Fill in here the API token, key and secret as found on##api_key = "api_key_here")
> livechatGetCannedResponses(account, group = 0)
> livechat_data <- livechatGetChats(account, date_from = "2016-02-23")